Frequently asked questions
Clear answers about milestones, revisions, refunds, disputes, and payments.
Use this reference for general workflow questions. Contract-specific, payment-specific, and account-specific issues should move to direct support.
General reference
Questions are grouped by workflow responsibility.
The answers avoid fixed promises where timing, eligibility, currency, or provider behavior depends on the specific transaction or account.
Payments
How do funded milestones work on SkillBid?
The client funds the agreed milestone before delivery proceeds. The specialist submits the work against that checkpoint, and payment is released after the client approves it through the contract workflow.
Delivery
What happens when a deadline or delivery is missed?
The parties should use the contract record, messages, milestone state, and available support routes to document what happened. Unresolved issues can move into the dispute and refund process according to the contract state and platform rules.
Revisions
Can a client request changes after a submission?
Revisions should be requested through the visible review flow and tied to the agreed scope. The contract and milestone state determine what actions remain available.
Refunds
Is a refund automatic when work is disputed?
No. Refund eligibility depends on the contract state, submitted evidence, delivery history, and dispute review. Payment-provider processing can also affect when an approved refund becomes visible.
Timing
How long does a dispute review take?
Review time depends on the complexity of the case and the evidence available. The disputes guide explains the process, while account-specific timing should be confirmed through support.
Payments
Which currencies and payout methods are available?
Supported currencies and payout methods are shown in the relevant payment flow and can differ by account, region, and provider availability. Confirm the displayed options before funding or withdrawing.
Still need help?
Move from general guidance to the route that owns your issue.
Trust explains marketplace protection, the disputes guide explains escalation, and the Help Center routes account-specific questions to direct support.